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The Process

Create your custom headwear in 4 easy steps

Getting started

Send us all your ideas. We can work with photos, .jpg, .ai. We can even create a custom design based on your emailed description.

Before sending your inquiry, we encourage you to read the following pages :

Quote and approval

After we receive all your design information, we will create a digital mock up of your custom cap. We will also provide you with the cost of your cap, including freight to get it to you anywhere in the world. This is your opportunity to approve your custom cap before it goes into production.


Now that you've approved your custom cap, we will ask for a 50% deposit to begin the production. Platinum Hats has a full time team in Vietnam to ensure the highest quality caps are produced. However we also have a team in USA so you can work with someone in your time zone, we don't want to waste any time.

Completing your order

Prior to delivery we will request the final 50% payment. We ship worldwide using Fedex, UPS, or DHL. For larger quantities we can quote ocean shipping.


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